{"id":25538,"date":"2025-03-28T13:23:15","date_gmt":"2025-03-28T12:23:15","guid":{"rendered":"https:\/\/staging.digatus.com\/successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support\/"},"modified":"2026-01-30T16:33:49","modified_gmt":"2026-01-30T15:33:49","slug":"successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support","status":"publish","type":"post","link":"https:\/\/digatus.com\/en\/successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support\/","title":{"rendered":"Successful transition of the IT landscape of Th\u00fcga Aktiengesellschaft and takeover of IT support"},"content":{"rendered":"\t\t
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Customer: Th\u00fcga Aktiengesellschaft<\/h5>

With around 100 municipal utilities, the Th\u00fcga Group is the largest cooperative network of municipal energy and water service providers in Germany. Through joint representation of interests, cooperation, bundling of services and collective research and development activities, they secure their individual competitiveness. Together, the companies of the Th\u00fcga Group are driving the energy transition locally and developing intelligent solutions for the city of the future that is worth living in. The network is moderated by Th\u00fcga Aktiengesellschaft, based in Munich. With its more than 200 employees, it continues to develop and expand the network, supporting municipal companies in their further development with comprehensive consulting services. <\/p>

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Initial Situation and Challenges<\/h5>

The primary goal of the transition project was the complete transfer of end user support, on-site support and field services, as well as the IT infrastructure from the previous IT service provider to digatus. In addition, the aim was to design and implement a holistic Service Integration and Management (SIAM) approach adapted to the requirements of Th\u00fcga. SIAM is used to manage and integrate multiple service providers in order to ensure a uniform and efficient provision of IT and business services. The most significant challenge in the course of the project was to ensure a smooth transition in order to guarantee the continuous operation and quality of IT services without interruption and to monitor the performance of all external IT service providers in the future. <\/p>

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Solution<\/h5>

In order to guarantee successful support for the customer, digatus provides a dedicated service team consisting of IT support, infrastructure, SIAM and Service Delivery Management (SDM). This enables comprehensive support of customer-side requirements in the areas of applications, hardware, security or IT consulting. <\/p>


The focus in the area of support was initially on process analysis. For this purpose, the documented processes were transferred from the previous IT service provider to digatus and a shadowing phase was also carried out over two weeks. IT support for Th\u00fcga Aktiengesellschaft is realized in two areas, which are divided into on-site and service desk support. The personal direct contact ensures that the IT service provider can be reached by the customer’s employees. This ensures efficient communication, flexibility and response times for the concerns and inquiries of users, both on site and remotely. <\/p>


The infrastructure department took care of the takeover and revision of the existing Azure and M365 environment. In the course of the transition, the focus was also placed on the migration of systems to the cloud environment. Close cooperation between the infrastructure and support teams enables efficient management and support of the infrastructure environment of Th\u00fcga Aktiengesellschaft. <\/p>


The task of a Service Delivery Manager and Service Integration Manager includes the performance measurement and performance optimization of the various internal and external processes and providers.<\/p>


digatus, as the responsible service provider, understands the SIAM service section holistically from an operational and strategic point of view in order to specifically achieve synergetic effects of quality and costs. In order to achieve this, it was first necessary to define a common path of cooperation with eight IT service providers of Th\u00fcga Aktiengesellschaft and to set up a corresponding reporting system. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The reliability of the service desk and on-site support noticeably increases the satisfaction of our employees. In addition, the efficient control of the services of all IT service providers contributes to a general increase in quality. This enables us to set up our IT landscape in a sustainable manner for the future. <\/em><\/p>

<\/p>

Hans-J\u00fcrgen Nolte<\/strong>
Department of Digitalization & Commercial Consulting
Th\u00fcga Aktiengesellschaft<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer Benefits<\/h5>

Thanks to the successful IT transition to digatus, Th\u00fcga Aktiengesellschaft benefits from comprehensive support in the areas of application, hardware, security and IT consulting. The direct contact to reliable on-site support ensures efficient communication, fast response times and personal contact. This not only leads to a reduction in costs, but also to a significant increase in quality in the area of IT delivery. Thanks to the holistic SIAM approach to controlling the various external IT service providers, Th\u00fcga also benefits from an optimized IT environment and smooth operation of its IT systems. <\/p>

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\n\t\t\t\t\t\t\tEva Wrobel\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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With over 15 years of experience in the IT sector, Eva Wrobel assists companies in successfully implementing complex IT projects, from conception to sustainable operational integration. As an experienced project manager, she embodies Project Excellence, combining data-driven decisions with strong interpersonal skills. She promotes active change, team empowerment, and measurable results. Her extensive experience across diverse industries and company sizes allows her to understand both management requirements and operational challenges, ensuring lasting project success through structure, clarity, and empathy \u2013 even in dynamic IT environments. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tEva on LinkedIn\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

As part of an IT transition, IT support and the IT infrastructure of Th\u00fcga Aktiengesellschaft were successfully transferred from the previous IT service provider to digatus’ area of responsibility. In addition, a holistic Service Integration and Management concept (SIAM \u2013 an approach to managing multiple service providers) has been created to integrate the services of Th\u00fcga’s other IT service providers, ensuring smooth IT operations. <\/p>\n","protected":false},"author":2,"featured_media":26023,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[125],"tags":[126],"class_list":["post-25538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-story-en","tag-it-infrastructure"],"yoast_head":"\nSuccessful transition of the IT landscape of Th\u00fcga Aktiengesellschaft and takeover of IT support - digatus<\/title>\n<meta name=\"description\" content=\"digatus takes over IT support and infrastructure of Th\u00fcga Aktiengesellschaft, implements SIAM concept for smooth operation and optimizes IT environment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digatus.com\/en\/successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Successful transition of the IT landscape of Th\u00fcga Aktiengesellschaft and takeover of IT support\" \/>\n<meta property=\"og:description\" content=\"digatus takes over IT support and infrastructure of Th\u00fcga Aktiengesellschaft, implements SIAM concept for smooth operation and optimizes IT environment.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/digatus.com\/en\/successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support\/\" \/>\n<meta property=\"og:site_name\" content=\"digatus\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-28T12:23:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-30T15:33:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/digatus.com\/wp-content\/uploads\/2025\/03\/thuega-success-story-header-1024x576.jpg\" \/>\n<meta name=\"author\" content=\"Annabell Renner\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Successful transition of the IT landscape of Th\u00fcga Aktiengesellschaft and takeover of IT support\" \/>\n<meta name=\"twitter:description\" content=\"digatus takes over IT support and infrastructure of Th\u00fcga Aktiengesellschaft, implements SIAM concept for smooth operation and optimizes IT environment.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/digatus.com\/wp-content\/uploads\/2025\/03\/thuega-success-story-header-1024x576.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Annabell Renner\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/digatus.com\\\/en\\\/successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/digatus.com\\\/en\\\/successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support\\\/\"},\"author\":{\"name\":\"Annabell Renner\",\"@id\":\"https:\\\/\\\/digatus.com\\\/en\\\/#\\\/schema\\\/person\\\/4902929f286856c9caf9575e10acd69e\"},\"headline\":\"Successful transition of the IT landscape of Th\u00fcga Aktiengesellschaft and takeover of IT support\",\"datePublished\":\"2025-03-28T12:23:15+00:00\",\"dateModified\":\"2026-01-30T15:33:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/digatus.com\\\/en\\\/successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support\\\/\"},\"wordCount\":705,\"publisher\":{\"@id\":\"https:\\\/\\\/digatus.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/digatus.com\\\/en\\\/successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/digatus.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/thuega-success-story.jpg\",\"keywords\":[\"IT Infrastructure\"],\"articleSection\":[\"Success Story\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/digatus.com\\\/en\\\/successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support\\\/\",\"url\":\"https:\\\/\\\/digatus.com\\\/en\\\/successful-transition-of-thuega-aktiengesellschafts-it-landscape-and-takeover-of-it-support\\\/\",\"name\":\"Successful transition of the IT landscape of Th\u00fcga Aktiengesellschaft and takeover of IT support - 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