{"id":25985,"date":"2018-10-12T15:48:07","date_gmt":"2018-10-12T13:48:07","guid":{"rendered":"https:\/\/staging.digatus.com\/targeted-process-management-according-to-itil\/"},"modified":"2026-05-20T10:48:59","modified_gmt":"2026-05-20T08:48:59","slug":"targeted-process-management-according-to-itil","status":"publish","type":"post","link":"https:\/\/digatus.com\/en\/targeted-process-management-according-to-itil\/","title":{"rendered":"Targeted Process Management According to ITIL\u00ae"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25985\" class=\"elementor elementor-25985 elementor-1082\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13987299 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13987299\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f8994c3\" data-id=\"4f8994c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40aa2bc4 elementor-widget elementor-widget-text-editor\" data-id=\"40aa2bc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>What is ITIL\u00ae?<\/h5><p style=\"text-align: justify;\">The fundamental goal of the library is to increase quality in IT service management through targeted and explicitly customer-oriented IT processes. The established ITIL\u00ae approach achieves this through a collection of proven best practices that provide practical recommendations for designing business processes. The library is independent of company size and always follows the same standards, but considers the individual operational scope in implementation. To design all service processes with correspondingly high quality, ITIL\u00ae is based on the principle of continuous improvement, following the PDCA cycle (Plan-Do-Check-Act) according to Edwards Deming.   <\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-4936 size-large\" src=\"https:\/\/digatus.com\/wp-content\/uploads\/2022\/01\/pdca-zyklus.png-1024x589.webp\" alt=\"PDCA Cycle\" width=\"1024\" height=\"589\"><\/p><p>Own illustration of the Plan-Do-Check-Act cycle according to Deming<\/p><p style=\"text-align: justify;\">With this focus on continuous improvement according to Deming, the ITIL\u00ae approach describes IT service management based on the lifecycle of a service process.<\/p><h5>The ITIL\u00ae Service Lifecycle<\/h5><p style=\"text-align: justify;\">The library is divided into five overarching phases that cover the essential core processes. Their interaction can be illustrated in the ITIL\u00ae Service Lifecycle as follows. <\/p><p><img decoding=\"async\" class=\"alignnone wp-image-4938 size-large\" src=\"https:\/\/digatus.com\/wp-content\/uploads\/2022\/01\/ITIL-Service-Lifecycle.png-1024x585.webp\" alt=\"ITIL Service Lifecycle\" width=\"1024\" height=\"585\"><\/p><p>Own illustration of the Service Lifecycle according to ITIL\u00ae<\/p><h6 style=\"text-align: justify;\">Service Strategy<\/h6><p style=\"text-align: justify;\">Which services are offered and how are they optimally provided to customers? What capabilities are needed for this? These questions are addressed within the framework of a company&#8217;s own service strategy and form the basis of the library.  <\/p><h6 style=\"text-align: justify;\">Service Design<\/h6><p style=\"text-align: justify;\">What are the requirements for IT services? Based on these specifications, existing processes can be optimized or even new services developed in the design phase. <\/p><h6 style=\"text-align: justify;\">Service Transition<\/h6><p style=\"text-align: justify;\">The new or adapted services are built and introduced in the transition phase. Additionally, care is taken at this point to ensure that necessary changes to services or processes are carried out in a structured and coordinated manner. <\/p><h6 style=\"text-align: justify;\">Service Operation<\/h6><p style=\"text-align: justify;\">Once the processes are optimized and rolled out, it&#8217;s about effective and efficient support and handling in daily business. This also involves processing customer requests and solving problems. <\/p><h6 style=\"text-align: justify;\">Continual Service Improvement<\/h6><p style=\"text-align: justify;\">The phase of continuous service improvement (CSI) extends across the entire service lifecycle. It serves quality assurance and ensures that a company learns from both successes and failures, thereby continuously improving processes and services. <\/p><h5>What Are the Benefits of Implementing ITIL\u00ae?<\/h5><p style=\"text-align: justify;\"><strong>Adaptability:<\/strong> ITIL\u00ae is not a rigid method with predefined guidelines, but rather a collection of best practice approaches from which individual phases and recommendations for action can be derived. This allows for a particularly high degree of individualization, and companies can react very flexibly to changing conditions. It is always individually decided which aspects of ITIL\u00ae should be used.  <\/p><p style=\"text-align: justify;\"><strong>User Orientation:<\/strong> An important aspect of ITIL\u00ae is the focus on concrete customer value created by the processes. The consistent and professional handling of customer requests and disruptions further increases customer satisfaction. <\/p><p style=\"text-align: justify;\"><strong>Clear Communication:<\/strong> Through the uniformly defined use of terms in the library, communication becomes more unambiguous and thus also simpler and faster.<\/p><p style=\"text-align: justify;\"><strong>Quality Improvement:<\/strong> ITIL\u00ae places a special emphasis on the continuous improvement of processes to increase service quality. This approach ensures a sustainable quality standard, allowing companies to differentiate themselves from the competition. <\/p><p>[\/artikel_text][artikel_text]<\/p><p style=\"text-align: justify;\"><strong>Since ITIL\u00ae has already proven successful in many companies and enables efficient and effective process management, this library is also used at digatus for the operation of provided IT services. Our employees are trained accordingly and certified for ITIL\u00ae to be able to optimally adapt the approach during implementation to the respective customer needs. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Daily changing customer requirements, increasing cost pressure in service delivery, and the creation of standards and comparabilities are challenges that IT organizations and their service management must face today. Frameworks like ITIL\u00ae (IT Infrastructure Library), which has been established over the last 25 years, support IT organizations through strong process standardization and customer orientation to ensure stable IT operations. At the same time, it creates confidence on the customer side that the chosen provider (internal or external) ensures service availability according to valid state-of-the-art standards.  <\/p>\n","protected":false},"author":2,"featured_media":24794,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[122],"tags":[146],"class_list":["post-25985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-process-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Targeted Process Management According to ITIL\u00ae<\/title>\n<meta name=\"description\" content=\"The established ITIL approach aims to optimize IT services within an IT organization based on best practices.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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