{"id":27423,"date":"2021-10-27T09:45:58","date_gmt":"2021-10-27T07:45:58","guid":{"rendered":"https:\/\/digatus.com\/processus-simplifies-et-rapides-grace-au-process-mining-a-la-psd-bank-nuernberg-eg\/"},"modified":"2025-11-27T11:43:25","modified_gmt":"2025-11-27T10:43:25","slug":"processus-simplifies-et-rapides-grace-au-process-mining-a-la-psd-bank-nuernberg-eg","status":"publish","type":"post","link":"https:\/\/digatus.com\/fr\/processus-simplifies-et-rapides-grace-au-process-mining-a-la-psd-bank-nuernberg-eg\/","title":{"rendered":"Processus simplifi\u00e9s et rapides gr\u00e2ce au Process Mining \u00e0 la PSD Bank N\u00fcrnberg eG"},"content":{"rendered":"\t\t
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Client : PSD Bank N\u00fcrnberg eG<\/h5>

La PSD Bank N\u00fcrnberg eG<\/a> est une banque directe pour les particuliers bas\u00e9e \u00e0 Nuremberg et appartenant au groupe bancaire PSD. Les plus de 100 000 clients de la banque appr\u00e9cient le m\u00e9lange de tradition et de modernit\u00e9 ainsi que l’approche pragmatique et proche du client de la banque. La banque coop\u00e9rative a depuis longtemps reconnu le potentiel de la num\u00e9risation pour se procurer un avantage concurrentiel dans l’environnement actuel de taux d’int\u00e9r\u00eat bas. Une attention particuli\u00e8re est accord\u00e9e ici \u00e0 la num\u00e9risation compl\u00e8te de processus s\u00e9lectionn\u00e9s, tels que les parcours de conclusion pour les comptes courants et les pr\u00eats personnels. <\/p>

Situation initiale<\/h5>

La PSD Bank N\u00fcrnberg est un pionnier num\u00e9rique et a d\u00e9j\u00e0 pu obtenir des premiers succ\u00e8s avec la num\u00e9risation, la standardisation et l’optimisation des processus. Ces succ\u00e8s devaient \u00eatre poursuivis en utilisant les nouvelles donn\u00e9es acquises gr\u00e2ce au Process Mining pour simplifier et acc\u00e9l\u00e9rer davantage les processus. La philosophie sous-jacente : \u00ab Nous voulons faciliter l’acc\u00e8s de nos clients \u00e0 nos services et produits. Nous avons \u00e9galement r\u00e9alis\u00e9 que la simplicit\u00e9 vers l’ext\u00e9rieur signifie une r\u00e9duction de la complexit\u00e9 et des proc\u00e9dures en interne. \u00bb (Johann B\u00fcchler, membre du directoire de la PSD Bank N\u00fcrnberg, Rapport annuel 2019<\/a>)
C’est pr\u00e9cis\u00e9ment \u00e0 ce stade qu’intervient l’analyse des processus par le biais du Process Mining. Les processus ne sont pas laborieusement saisis par des entretiens subjectifs. L’analyse est plut\u00f4t bas\u00e9e sur des donn\u00e9es r\u00e9elles et purement objectives d\u00e9j\u00e0 pr\u00e9sentes dans les syst\u00e8mes. Lorsqu’on visualise ensuite un processus et que l’on voit comment il se d\u00e9roule r\u00e9ellement dans la r\u00e9alit\u00e9, on obtient souvent un effet \u00ab wow \u00bb.
Ainsi, gr\u00e2ce au Process Mining, il a \u00e9t\u00e9 possible d’orienter les discussions vers des voies plus constructives. En s’\u00e9loignant des opinions sur le d\u00e9roulement d’un processus pour se concentrer sur \u00ab Comment pouvons-nous rendre le processus plus agr\u00e9able pour le client ? \u00bb. <\/p>

\u00ab Le Process Mining r\u00e9alis\u00e9 nous a fourni des aper\u00e7us tr\u00e8s instructifs et des connaissances pr\u00e9cieuses. Afin d’exploiter encore mieux ces potentiels, nous allons \u00e9tendre son utilisation \u00e0 d’autres domaines. \u00bb <\/em><\/p>

Jessica Tr\u00f6ger – Responsable du d\u00e9partement de financement immobilier, PSD Bank N\u00fcrnberg eG<\/strong><\/p><\/blockquote>

Solution et avantages pour le client<\/h5>

Lorsqu’on commence avec le Process Mining, les avantages sont particuli\u00e8rement \u00e9lev\u00e9s au d\u00e9but, car de nombreux potentiels sont faciles \u00e0 trouver. C’est g\u00e9n\u00e9ralement le cas m\u00eame pour les processus qui ont \u00e9t\u00e9 optimis\u00e9s r\u00e9cemment. Nous avons pu extraire les donn\u00e9es, les mettre dans le bon format et les analyser en seulement 2 semaines.
Gr\u00e2ce au Process Mining, nous avons identifi\u00e9 ici des potentiels d’optimisation qui acc\u00e9l\u00e8rent le processus \u00e9tudi\u00e9 de 40%. De plus, nous avons pu identifier des \u00ab anomalies \u00bb de processus qui, bien que rares, signifient un retard massif dans le processus pour le client lorsqu’elles se produisent. Ces anomalies peuvent d\u00e9sormais \u00eatre imm\u00e9diatement intercept\u00e9es. L’ensemble des optimisations de processus garantit ainsi une meilleure exp\u00e9rience client gr\u00e2ce \u00e0 des processus en arri\u00e8re-plan plus simples et plus rapides. <\/p>

Il est avantageux d’obtenir une vue d’ensemble des donn\u00e9es de ses propres processus et de les pr\u00e9parer num\u00e9riquement, comme condition pr\u00e9alable aux analyses de processus bas\u00e9es sur l’informatique. L’exp\u00e9rience montre que cela permet presque toujours d’identifier diverses faiblesses et potentiels d’optimisation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Les donn\u00e9es sont consid\u00e9r\u00e9es depuis longtemps comme le nouveau p\u00e9trole. Cependant, sans le traitement appropri\u00e9, m\u00eame le p\u00e9trole est sans valeur. Il en va de m\u00eame pour les donn\u00e9es. Ce n’est que lorsque des informations pr\u00e9cieuses en sont extraites que les marais de donn\u00e9es dans les entreprises deviennent pr\u00e9cieux. Une possibilit\u00e9 d’extraire des informations pour l’optimisation des processus est le Process Mining. <\/p>\n","protected":false},"author":2,"featured_media":27424,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[167],"tags":[192,175,191],"class_list":["post-27423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-histoire-de-reussite","tag-gestion-des-processus","tag-numerisation","tag-process-mining-fr"],"yoast_head":"\nProcessus simplifi\u00e9s et rapides gr\u00e2ce au Process Mining \u00e0 la PSD Bank N\u00fcrnberg eG<\/title>\n<meta name=\"description\" content=\"Gr\u00e2ce \u00e0 l'utilisation du Process Mining, nous avons r\u00e9ussi \u00e0 simplifier et \u00e0 rendre plus efficaces les processus de la PSD Bank N\u00fcrnberg.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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