{"id":27426,"date":"2018-10-12T15:48:07","date_gmt":"2018-10-12T13:48:07","guid":{"rendered":"https:\/\/digatus.com\/gestion-ciblee-des-processus-selon-itil\/"},"modified":"2026-05-20T10:48:59","modified_gmt":"2026-05-20T08:48:59","slug":"gestion-ciblee-des-processus-selon-itil","status":"publish","type":"post","link":"https:\/\/digatus.com\/fr\/gestion-ciblee-des-processus-selon-itil\/","title":{"rendered":"Gestion cibl\u00e9e des processus selon ITIL\u00ae"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"27426\" class=\"elementor elementor-27426 elementor-1082\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13987299 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13987299\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f8994c3\" data-id=\"4f8994c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40aa2bc4 elementor-widget elementor-widget-text-editor\" data-id=\"40aa2bc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Qu&rsquo;est-ce que ITIL\u00ae ?<\/h5><p style=\"text-align: justify;\">L&rsquo;objectif fondamental de la biblioth\u00e8que est d&rsquo;accro\u00eetre la qualit\u00e9 de la gestion des services informatiques gr\u00e2ce \u00e0 des processus informatiques cibl\u00e9s et r\u00e9solument orient\u00e9s client. L&rsquo;approche ITIL\u00ae \u00e9tablie y parvient gr\u00e2ce \u00e0 une collection de meilleures pratiques \u00e9prouv\u00e9es qui fournissent des recommandations pratiques pour la conception des processus d&rsquo;affaires. La biblioth\u00e8que est ind\u00e9pendante de la taille de l&rsquo;entreprise et suit toujours les m\u00eames normes, tout en tenant compte de la port\u00e9e op\u00e9rationnelle individuelle lors de la mise en \u0153uvre. Afin de concevoir tous les processus de service avec une qualit\u00e9 correspondante \u00e9lev\u00e9e, ITIL\u00ae est bas\u00e9 sur le principe d&rsquo;am\u00e9lioration continue, conform\u00e9ment au cycle PDCA (Plan-Do-Check-Act) d&rsquo;Edwards Deming.   <\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-4936 size-large\" src=\"https:\/\/digatus.com\/wp-content\/uploads\/2022\/01\/pdca-zyklus.png-1024x589.webp\" alt=\"Cycle PDCA\" width=\"1024\" height=\"589\"><\/p><p>Repr\u00e9sentation propre du cycle Plan-Do-Check-Act selon Deming<\/p><p style=\"text-align: justify;\">Avec cet accent mis sur l&rsquo;am\u00e9lioration continue selon Deming, l&rsquo;approche ITIL\u00ae d\u00e9crit la gestion des services informatiques \u00e0 travers le cycle de vie d&rsquo;un processus de service.<\/p><h5>Le cycle de vie des services ITIL\u00ae<\/h5><p style=\"text-align: justify;\">La biblioth\u00e8que est divis\u00e9e en cinq phases superpos\u00e9es qui couvrent les processus centraux essentiels. Leur interaction peut \u00eatre illustr\u00e9e dans le cycle de vie des services ITIL\u00ae comme suit. <\/p><p><img decoding=\"async\" class=\"alignnone wp-image-4938 size-large\" src=\"https:\/\/digatus.com\/wp-content\/uploads\/2022\/01\/ITIL-Service-Lifecycle.png-1024x585.webp\" alt=\"Cycle de vie des services ITIL\" width=\"1024\" height=\"585\"><\/p><p>Repr\u00e9sentation propre du cycle de vie des services selon ITIL\u00ae<\/p><h6 style=\"text-align: justify;\">Strat\u00e9gie de service<\/h6><p style=\"text-align: justify;\">Quels services sont propos\u00e9s et comment sont-ils mis \u00e0 disposition des clients de mani\u00e8re optimale ? Quelles capacit\u00e9s sont n\u00e9cessaires pour cela ? Ces questions sont trait\u00e9es dans le cadre d&rsquo;une strat\u00e9gie de service propre \u00e0 l&rsquo;entreprise et constituent la base de la biblioth\u00e8que.  <\/p><h6 style=\"text-align: justify;\">Conception de service<\/h6><p style=\"text-align: justify;\">Quelles sont les exigences pour les services informatiques ? Sur la base de ces sp\u00e9cifications, les processus existants peuvent \u00eatre optimis\u00e9s ou de nouveaux services peuvent \u00eatre d\u00e9velopp\u00e9s lors de la phase de conception. <\/p><h6 style=\"text-align: justify;\">Transition de service<\/h6><p style=\"text-align: justify;\">Les services nouveaux ou adapt\u00e9s sont construits et introduits dans la phase de transition. De plus, \u00e0 ce stade, on veille \u00e0 ce que les changements n\u00e9cessaires aux services ou aux processus soient effectu\u00e9s de mani\u00e8re structur\u00e9e et coordonn\u00e9e. <\/p><h6 style=\"text-align: justify;\">Exploitation de service<\/h6><p style=\"text-align: justify;\">Une fois les processus optimis\u00e9s et d\u00e9ploy\u00e9s, il s&rsquo;agit de les g\u00e9rer et de les ex\u00e9cuter efficacement dans les op\u00e9rations quotidiennes. Cela implique \u00e9galement de traiter les demandes des clients et de r\u00e9soudre les probl\u00e8mes. <\/p><h6 style=\"text-align: justify;\">Am\u00e9lioration continue du service<\/h6><p style=\"text-align: justify;\">La phase d&rsquo;am\u00e9lioration continue du service (CSI) s&rsquo;\u00e9tend sur l&rsquo;ensemble du cycle de vie du service. Elle sert \u00e0 l&rsquo;assurance qualit\u00e9 et garantit qu&rsquo;une entreprise apprend aussi bien de ses succ\u00e8s que de ses \u00e9checs, am\u00e9liorant ainsi continuellement ses processus et services. <\/p><h5>Quels sont les avantages de la mise en \u0153uvre d&rsquo;ITIL\u00ae ?<\/h5><p style=\"text-align: justify;\"><strong>Adaptabilit\u00e9 :<\/strong> ITIL\u00ae n&rsquo;est pas une m\u00e9thode rigide avec des directives pr\u00e9d\u00e9finies, mais plut\u00f4t une collection d&rsquo;approches de meilleures pratiques \u00e0 partir desquelles des phases individuelles et des recommandations d&rsquo;action peuvent \u00eatre d\u00e9riv\u00e9es. Cela permet un degr\u00e9 \u00e9lev\u00e9 de personnalisation et les entreprises peuvent r\u00e9agir de mani\u00e8re tr\u00e8s flexible aux conditions changeantes. Il est toujours d\u00e9cid\u00e9 individuellement quels aspects d&rsquo;ITIL\u00ae doivent \u00eatre utilis\u00e9s.  <\/p><p style=\"text-align: justify;\"><strong>Orientation utilisateur :<\/strong> Un aspect important d&rsquo;ITIL\u00ae est l&rsquo;accent mis sur la valeur ajout\u00e9e concr\u00e8te pour le client, qui est cr\u00e9\u00e9e par les processus. La gestion coh\u00e9rente et professionnelle des demandes et des probl\u00e8mes des clients augmente encore davantage la satisfaction de la client\u00e8le. <\/p><p style=\"text-align: justify;\"><strong>Communication claire :<\/strong> Gr\u00e2ce \u00e0 l&rsquo;utilisation uniforme des termes d\u00e9finie par la biblioth\u00e8que, la communication devient plus claire et donc plus simple et plus rapide.<\/p><p style=\"text-align: justify;\"><strong>Am\u00e9lioration de la qualit\u00e9 :<\/strong> ITIL\u00ae met un accent particulier sur l&rsquo;am\u00e9lioration continue des processus pour augmenter la qualit\u00e9 du service. Cette approche assure un niveau de qualit\u00e9 durable, permettant aux entreprises de se d\u00e9marquer de la concurrence. <\/p><p>[\/artikel_text][artikel_text]<\/p><p style=\"text-align: justify;\"><strong>\u00c9tant donn\u00e9 que ITIL\u00ae a d\u00e9j\u00e0 fait ses preuves avec succ\u00e8s dans de nombreuses entreprises et permet une gestion efficiente et efficace des processus, cette biblioth\u00e8que est \u00e9galement utilis\u00e9e par digatus pour l&rsquo;exploitation des services informatiques fournis. Nos collaborateurs sont form\u00e9s en cons\u00e9quence et certifi\u00e9s ITIL\u00ae afin de pouvoir adapter au mieux l&rsquo;approche lors de l&rsquo;impl\u00e9mentation aux besoins sp\u00e9cifiques de chaque client. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Les exigences des clients en constante \u00e9volution, la pression croissante des co\u00fbts dans la prestation de services et la cr\u00e9ation de normes et de comparabilit\u00e9s sont des d\u00e9fis auxquels les organisations informatiques et leur gestion des services doivent faire face aujourd&rsquo;hui. Des cadres tels que ITIL\u00ae (IT Infrastructure Library), \u00e9tablis depuis plus de 25 ans, soutiennent les organisations informatiques gr\u00e2ce \u00e0 une forte standardisation des processus et une orientation client, afin d&rsquo;assurer un fonctionnement informatique stable. Dans le m\u00eame temps, cela cr\u00e9e une s\u00e9curit\u00e9 du c\u00f4t\u00e9 du client, garantissant que le fournisseur choisi (interne ou externe) assure la disponibilit\u00e9 du service selon les normes de pointe en vigueur.  <\/p>\n","protected":false},"author":2,"featured_media":27427,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[164],"tags":[192],"class_list":["post-27426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article-fr","tag-gestion-des-processus"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestion cibl\u00e9e des processus selon ITIL\u00ae<\/title>\n<meta name=\"description\" content=\"L&#039;approche ITIL vise \u00e0 optimiser les services IT avec les meilleures pratiques.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digatus.com\/fr\/gestion-ciblee-des-processus-selon-itil\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimisation des services informatiques gr\u00e2ce \u00e0 ITIL\u00ae\" \/>\n<meta property=\"og:description\" content=\"La biblioth\u00e8que soutient les organisations informatiques dans la gestion des services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/digatus.com\/fr\/gestion-ciblee-des-processus-selon-itil\/\" \/>\n<meta property=\"og:site_name\" content=\"digatus\" \/>\n<meta property=\"article:published_time\" content=\"2018-10-12T13:48:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-20T08:48:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/digatus.com\/wp-content\/uploads\/2018\/10\/IT-Services-itil.png\" \/>\n<meta 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