IT Operations & Services
IT Operations & Services
Operating reliable and secure IT systems requires an increasingly high degree of flexibility and scalability. As a qualified partner for sustainable IT solutions, we enable holistic modernization of corporate IT and ensure that our customers can concentrate on their core competencies. We identify current challenges and develop appropriate solution packages. Depending on requirements, we provide managed workplaces and modern network infrastructures and also host complex applications – on-premises, as a private cloud or via hybrid models with established public cloud providers. Comprehensive support services such as 24/7 service desk, onsite support, client executive service, automated monitoring and high security standards ensure our customers’ operational readiness and availability at all times.
As part of our Workplace-as-a-Service offering, we not only provide our customers with software from the cloud, but also provide them with complete work places. This service includes both a central software distribution, for example for the cloud collaboration and communication solution Microsoft 365, and the equipment with the required hardware via a purchase or leasing model, such as laptop, monitor or mobile devices. To ensure that the Workplaces function safely and are up to date at all times, we take care of maintenance and look after security.
Network & Security
Our team designs high-performance, complex network infrastructures and reliably implements them according to the respective customer requirements. This includes, for example, the installation of WLAN infrastructures on the entire company premises (if required, also outdoors) or even the comprehensive networking of several company locations. Systems are protected by firewalls configured according to security level and preventive Security Information and Event Management (SIEM) for early detection and elimination of potential threats. Within the networks, the individual end devices are protected against unauthorized access or malware via endpoint security, for example by sandboxing (scanning in a separate system environment).
Cloud & Datacenter
Through our ISO 27001-compliant data centers in Germany, we offer reliable and highly available infrastructures as well as geo-redundant hosting. Depending on individual requirements and internal company specifications, our customers can also make use of hybrid infrastructures to operate their IT, in addition to pure on-premises and cloud solutions. It is also possible to isolate them to provide additional protection for particularly safety-critical applications. With regard to the choice of suitable cloud services, we advise our clients on different variants: The use of a public cloud offers advantages in terms of flexibility and scalability. Among other things, the reduction of investment costs can be a criterion for this choice. Private cloud makes it possible to tailor customer needs in an even more dedicated way and to customize the infrastructure to the maximum. Our experts will discuss with the customer which cloud service variant fits best and whether a hybrid solution should also be considered, and select the appropriate solution path.
SAP Operations & Transformation
In the area of ERP solutions, we focus in particular on SAP R3 ECC optimizations and S/4HANA transformations. In close partnership with selected subject matter experts, we can provide analysis and process consulting in existing systems as well as prepare and guide the way for the upcoming transformation into the world of S/4HANA. In operating scenarios, we have many years of joint experience in the operation of SAP ERP systems on on-premise solutions, in digatus’ own private cloud, as well as the inclusion of public cloud offerings. For the latter, we focus on migrating and operating solutions in Microsoft Azure (SAP in Azure), whether they are existing workloads or new systems. Being flexible in the possible solutions, we advise our customers on the selection of the future S/4HANA solution in a holistic, unbiased manner, with the goal of making the future infrastructure sustainable to support the strategic direction of operations rather than creating technical limitations.
Our regionally based service desk is available as a qualified contact person by telephone in German and English on weekdays, and around the clock if required. Thanks to the know-how transfer from numerous projects in medium-sized companies and for DAX corporations, our customers save themselves the time-consuming search for suitable personnel and the development of additional internal resources. The recording, documentation, qualification and processing of issues is carried out in the central ticket system by experienced technicians using established ITIL standards. Within the system, our customers can view their requests and the current processing status themselves at any time and communicate directly with our support staff. The entire process is completely transparent at all times thanks to automatic notifications of all changes to tickets (e.g. confirmation of receipt, change of status) and the simple and transparent ticket breakdown, which also serves as the basis for billing.
Our experts also provide on-site support with their wide-ranging know-how. For example, our team takes care of the installation and setup of new devices as well as the subsequent support, both for PCs, laptops, smartphones, tablets as well as for video conferencing systems. In addition, we also support employees in their home offices and on business trips. For special requirements, we also offer our comprehensive Client Executive Service. As a personal contact, our VIP service team ensures that business processes run smoothly at all times and from any location. On a project basis, we take over the installation of infrastructure components and take care of the smooth running of larger client and software rollouts on site.
Bastian Dirr is available as a qualified contact for reliable and future-proof IT solutions.