IT Service Management
Our IT Service Management consulting optimizes your IT service processes through structured analysis and practical measures. We evaluate existing services, develop standardized processes, and implement best practices to increase efficiency. Challenges such as high downtime and unclear service levels are systematically addressed. This way, we increase service quality, improve customer satisfaction, and ensure a stable, future-proof IT infrastructure.
Systematic IT Services
Service Components
Structured methods for an agile, efficient, and future-proof IT environment.
Our consulting starts with an in-depth analysis of the current IT service operations. We systematically capture all processes, communication channels, and service metrics. Using structured interviews, workshops, and quantitative data collection, we precisely identify weaknesses, optimization potentials, and existing challenges. The analysis considers both technical infrastructures and organizational processes to paint a comprehensive picture. By employing proven best practice methods and benchmarking approaches, we gain well-founded insights that serve as a basis for tailored recommendations. Thus, we lay the foundation for sustainable efficiency improvements, enhance service quality, and increase customer satisfaction by developing customized solutions that meet the individual needs of your company.
The next step involves detailed planning of optimized IT Service Management. Together with you, we define clear objectives, develop strategic roadmaps, and establish measurable KPIs. Our experts create comprehensive implementation plans that consider both organizational and technical aspects. In interdisciplinary workshops, processes are modeled, roles defined, and responsibilities assigned. The planning also includes the selection of suitable methods and tools to ensure smooth implementation. Through structured milestone planning and targeted risk management, we pave the way for successful execution. Our approach ensures that all changes align with strategic business goals and achieve a sustainable transformation of service processes.
In the implementation phase, we consistently execute the planned measures and flexibly adapt them to changing conditions. Our experienced consultants guide the entire rollout process – from technical integration to employee training. ITIL best practices and agile methods are combined to ensure quick response times and high service quality. Individual adjustments are continuously made to meet your company’s specific requirements. Through iterative reviews and feedback loops, we continuously optimize the new structures. Our goal is to seamlessly shape the transition into everyday operations and establish a lasting, efficient IT service environment that can flexibly integrate future developments.
The success of effective IT Service Management relies on continuous optimization. In this component, we implement regular audits and reviews to systematically monitor processes and identify improvement potentials early on. Using state-of-the-art analysis tools and performance metrics, we evaluate the effectiveness of implemented measures. The insights gained flow into targeted optimization cycles that focus on agile adjustments and iterative improvements. Through close collaboration with operational teams and regular feedback rounds, we ensure that adjustments can be implemented quickly. Our approach promotes a dynamic, learning organization where processes are continuously refined to guarantee the highest service quality, increased efficiency, and sustainable customer satisfaction in the long term.
To ensure long-term success, we develop a future-proof IT operating model that focuses on flexibility, scalability, and innovation power, closely linked to the overall corporate strategy. We integrate modern technologies, automated processes, and forward-looking security concepts into the existing IT landscape. Our concept combines strategic planning with operational excellence and ensures that the IT infrastructure acts as a key driver of corporate goals. This approach positions IT not just as a supporting function, but as an integral component in achieving long-term business objectives.
Our goal is to establish an agile, resilient, and efficient IT service environment that serves as the foundation for continuous growth and sustainable business success.
Strategic IT Excellence
Our Competencies
Your Competitive Advantage
Customer added value through efficient IT Service Management
Higher service quality, reduced costs, and improved IT performance for long-term business success.
- Improved quality and performance of your IT services
- Clear definition and measurability of service levels
- Reduction of operating costs through optimized service processes
- Reduction of downtime and risk of disruptions
- Robust IT organization for long-term operational success
- Better service quality for your customers
Success Stories
Experience That Counts
“The reliability of the Service Desk and Onsite Support noticeably increases satisfaction among our employees. Additionally, the efficient management of services from all IT service providers contributes to the general improvement in quality. This enables us to position our IT landscape in a future-proof and sustainable manner.”
Hans-Jürgen Nolte
Department of Digitalization & Commercial Consulting
Thüga Aktiengesellschaft
“digatus led the ERP Carve-Out project very well and also supported us in the ITSM area. A pragmatic ‘can-do’ attitude and passion distinguished digatus. Additionally, digatus was very flexible and quickly responded to new challenges in the project, adjusting their own role accordingly.”
Ernest Debets
Vice President Information Technology & Digitalization
Next.e.GO Mobile SE
Competent Advice at Your Side
Our Expert for Your Concerns
Christoph Pscherer has been working in the IT environment for almost 30 years, gaining experience in various roles and areas. Through his years of experience as a Service Manager, he knows the challenges and needs on the customer side. He has been applying this deep understanding and knowledge at digatus for more than eight years. As Head of BU IT M&A and Transformation, he and his team support all IT topics along the value chain of M&A projects. This includes due diligence, carve-out and integration projects.
