Workplace Service
Through our comprehensive Workplace Services, you can flexibly procure your IT workstations as a service (Device as a Service), including hardware, software, maintenance, and support. This encompasses the setup and configuration of devices, integration into existing IT infrastructures, and continuous monitoring and updating as part of mobile device & client management. We also manage and optimize your cloud infrastructures. With our endpoint security solutions, we protect your endpoints from attacks and minimize the risk of data loss. Our services are rounded off by our comprehensive IT support, consisting of 1st & 2nd level service desk, field service, and on-site support, as well as tailored executive support.
Tailored solutions
Service Components
Efficient, secure, and scalable IT solutions – we handle the procurement, setup, management, and security of your IT systems, ensuring your company is always optimally positioned.
Hardware Ordering and Provisioning
We offer a comprehensive solution for the procurement, provisioning, and configuration of IT hardware. We place great emphasis on individual consultation to provide precisely the hardware that meets your requirements.
Installation and Configuration
For seamless integration into existing IT environments, we can pre-install operating systems, drivers, and company-specific software upon request. We ensure that all devices comply with your security policies and are optimally aligned with your IT infrastructure.
Flexibility in Hardware Selection
You benefit from maximum flexibility, as we work independently of manufacturers and can access a wide range of hardware through various marketplaces. Whether Windows or Apple devices – we ensure that every piece of hardware is optimally suited to its respective work environment.
Workstation Setup and Peripherals
Since a modern and functional workplace includes more than just a PC or laptop, we handle the complete setup of workstations, including cabling, provisioning, and integration of docking stations, headsets, and other peripheral devices, taking into account your ergonomic and technical requirements.
Setup and Management
We support you in the implementation and management of modern device management solutions, such as Microsoft Intune or Autopilot, which can be set up either separately or in combination. Additionally, your Mobile Device Management (MDM) can be mapped and managed via baramundi software.
Monitoring and Maintenance
Upon request, we offer reliable client monitoring for continuous real-time status monitoring of devices. To efficiently manage security and functional updates, corresponding patch policies can also be set up. Furthermore, monitoring of installed software and automatic updating of individual applications are possible.
Inventory Management
For better traceability and management of your IT environment, we optionally offer hardware inventory management.
End User Support
Our support concept combines all essential components to optimally assist users and efficiently manage your IT processes. The 1st & 2nd level service desk is the first point of contact for all technical inquiries. While simple problems are resolved immediately, specialized 2nd level experts handle more complex challenges. This service is complemented by our field service, which intervenes on-site when hardware problems or network disruptions occur. Our on-site support provides even more direct technical assistance at the workstation, minimizing downtime.
Executive Support
We offer tailored support for executives and specialized departments with personal contacts, fast response times, and exclusive assistance. Whether technical support, consulting, or user training – we ensure efficient solutions and maximum availability.
Helpdesk and Availability
Our Service Desk is available by phone from Monday to Friday between 07:00 and 18:00. Upon request, we also offer a 24/7 hotline for continuous support. English-speaking support agents are also available for international clients.
Customer Portal
For better tracking and management of support requests, we can provide you with an individual customer portal if needed. This can be made accessible to internal IT administrators, end-users, or both groups. An integrated ticket system allows for structured processing of requests and transparent tracking of solutions.
Computers, smartphones, and other endpoints are often entry points for attacks, as they are directly connected to the network and store sensitive data. To best protect your endpoints and minimize the risk of data loss, we implement security solutions such as Microsoft Defender. An effective endpoint security system comprises several components: antivirus software detects and removes malware, while firewalls ensure protection against unauthorized access. Encryption ensures that your data can only be read by authorized users. Regular updates and patches as part of patch management close security vulnerabilities. Finally, Endpoint Detection and Response (EDR) enables real-time monitoring and rapid response to threats.
To ensure that your cloud infrastructures are operated efficiently, securely, and cost-effectively, we manage and optimize cloud-only tenants for you. This includes monitoring and allocating storage, compute, and network resources, as well as implementing security policies and safeguards. Cost control plays an important role by monitoring and optimizing cloud service expenditures. Compliance with legal and regulatory requirements is also ensured. Through the use of automation tools, administrative tasks and processes can be made more efficient.
Our Expertise for Your Success
Our Competencies
Your Added Value
Your Benefits at a Glance
Maximum flexibility, comprehensive support, and state-of-the-art technology – for a secure, efficient, and future-proof IT infrastructure.
- Leasing contracts for endpoints possible to ensure financial flexibility
- Comprehensive IT support as a point of contact for end-users and IT administrators
- Manufacturer-independent hardware ordering (Lenovo, Dell, HP, Apple etc.)
- Endpoint security solutions for compliance with guidelines
- Modern and optimized IT workplaces with state-of-the-art technology
Success Stories
Experience That Counts
The reliability of the service desk and on-site support noticeably increases the satisfaction of our employees. In addition, the efficient control of the services of all IT service providers contributes to a general increase in quality. This enables us to set up our IT landscape in a sustainable manner for the future.
Hans-Jürgen Nolte
Digitalization & Commercial Consulting Department
Thüga Aktiengesellschaft
“Thanks to the excellent cooperation with the Digatus team, Yunex Traffic successfully separated all EUC services from Siemens and migrated all 3,500 users in more than 25 countries to a modern cloud-based computing environment. The global carve-out from Siemens was an extremely complex project with a tight schedule, and the successful outcome was only possible due to Digatus’ solution-oriented and customer-focused approach. I very much look forward to working with Digatus again in the future.”
Darren Thwaites
Head of IT Infrastructure Management
Yunex GmbH
“By outsourcing our IT infrastructure to digatus, we ensure that we can always operate with state-of-the-art technology. The professional and pragmatic collaboration with digatus helps us to focus specifically on our core business and thus remain flexible in responding to market requirements at all times.”
David Delagrange
Operations Manager
State Performance Center & DAV Climbing Center Augsburg
Competent Advice at Your Side
Our Expert for Your Concerns
Ruhi Erkovan is the Head of Executive Support and a personal and trusted contact for executives and specialist departments of our customers in all technological matters. Highly flexible and efficient, he ensures tailored solutions that are optimally adapted to customer requirements. His claim: first-class service that specifically addresses technological challenges and offers long-term added value.
