Workplace Service
Through our comprehensive Workplace Services, you can flexibly obtain your IT workplaces as a service (Device as a Service), including hardware, software, maintenance, and support. This encompasses the setup and configuration of devices, integration into existing IT infrastructures, as well as continuous monitoring and updating within the framework of Mobile Device Client Management. We also handle the administration and optimization of cloud infrastructures for you. Through our Endpoint Security solutions, we protect your end devices from attacks and minimize the risk of data loss. Our services are rounded off by our comprehensive IT support, consisting of 1st 2nd Level Service Desk, Field Service and On-Site Support, as well as tailored Executive Support.
Customized Solutions
Service Components
Efficient, secure, and scalable IT solutions – we handle the procurement, setup, management, and security of your IT systems, ensuring your company is always optimally positioned.
Hardware Ordering and Provisioning
We offer you a comprehensive solution for the procurement, provision, and configuration of IT hardware. We place great emphasis on individual consultation to provide exactly the hardware that meets your requirements.
Installation and Configuration
For seamless integration into existing IT environments, we can handle the pre-installation of operating systems, drivers, and company-specific software upon request. We ensure that all devices comply with your security policies and are optimally aligned with your IT infrastructure.
Flexibility in Hardware Selection
You benefit from maximum flexibility as we work independently of manufacturers and can access a wide range of hardware through various marketplaces. Whether Windows or Apple devices – we ensure that each piece of hardware fits optimally into the respective work environment.
Workspace Setup and Peripherals
Since a modern and functional workspace involves more than just a PC or laptop, we can handle the complete setup of workstations if needed, including cabling, provision and integration of docking stations, headsets, and other peripheral devices, taking into account your ergonomic and technical requirements.
Setup and Management
We support you in implementing and managing modern device management solutions, such as Microsoft Intune or Autopilot, which can be set up either separately or in combination. Additionally, there is the option to map and manage your Mobile Device Management (MDM) via baramundi software.
Monitoring and Maintenance
Upon request, we offer you reliable client monitoring for continuous real-time status monitoring of devices. To efficiently manage security and functional updates, appropriate patch policies can also be established. Furthermore, monitoring of installed software and automatic updating of individual applications is possible.
Inventory Management
For better traceability and management of your IT environment, we optionally offer hardware inventory services.
End User Support
Our support concept combines all essential elements to optimally assist users and efficiently organize your IT processes. The 1st 2nd Level Service Desk is the first point of contact for all technical inquiries. While simple problems are solved immediately, specialized experts in the 2nd Level handle more complex challenges. This service is complemented by our Field Service, which intervenes on-site when hardware problems or network disruptions occur. Our On-Site Support provides even more direct assistance by delivering technical help directly at the workplace, thus minimizing downtime.
Executive Support
We offer tailored support for executives and specialized departments with personal contacts, quick response times, and exclusive care. Whether technical support, consultation, or user training – we ensure efficient solutions and maximum availability.
Helpdesk and Availability
Our Service Desk is available by phone from Monday to Friday between 07:00 and 18:00. Upon request, we also offer a 24/7 hotline for continuous support. English-speaking support agents are also available for international clients.
Customer Portal
For better tracking and management of support requests, we can provide you with an individual customer portal if needed. This can be made accessible to either internal IT administrators, end users, or both groups. Through an integrated ticket system, requests can be processed in a structured manner and solution paths can be transparently tracked.
Computers, smartphones, and other end devices are common gateways for attacks as they are directly connected to the network and store sensitive data. To protect your end devices as best as possible and minimize the risk of data loss, we implement security solutions such as Microsoft Defender. An effective endpoint security system comprises several components: Antivirus software detects and removes malware, while firewalls ensure protection against unauthorized access. Encryption ensures that your data can only be read by authorized users. Regular updates and patches as part of patch management close security vulnerabilities. Finally, Endpoint Detection and Response (EDR) enables real-time monitoring and rapid response to threats.
To ensure that your cloud infrastructures are operated efficiently, securely, and cost-effectively, we take over the management and optimization of cloud-only tenants for you. This includes monitoring and allocating storage, computing, and network resources, as well as implementing security policies and protective measures. Cost control plays an important role by monitoring and optimizing expenditures for cloud services. In addition, compliance with legal and regulatory requirements is ensured. Through the use of automation tools, administrative tasks and processes can be designed more efficiently.
Our Expertise for Your Success
Our Competencies
Your Added Value
Your Benefits at a Glance
Maximum flexibility, comprehensive support, and state-of-the-art technology – for a secure, efficient, and future-proof IT infrastructure.
- Leasing contracts for end devices possible to ensure financial flexibility
- Comprehensive IT support as a point of contact for end users and IT administrators
- Manufacturer-independent hardware ordering (Lenovo, Dell, HP, Apple, etc.)
- Endpoint security solutions to comply with compliance guidelines
- Modern and optimized IT workstations at the cutting edge of technology
Success Stories
Experience That Counts
The reliability of the service desk and onsite support noticeably increases satisfaction among our employees. Moreover, the efficient management of services from all IT service providers contributes to a general increase in quality. This enables us to position our IT landscape in a future-proof and sustainable manner.
Hans-Jürgen Nolte
Department of Digitalization Commercial Consulting
Thüga Aktiengesellschaft
“Thanks to the excellent collaboration with the Digatus team, Yunex Traffic was able to successfully separate all EUC services from Siemens and migrate all 3,500 users in more than 25 countries to a modern cloud-based computing environment. The global carve-out from Siemens was an extremely complex project with a fixed timeline, and the successful outcome was only possible due to digatus’ solution-oriented and customer-focused approach. I’m very much looking forward to working with Digatus again in the future.”
Darren Thwaites
Head of IT Infrastructure Management
Yunex GmbH
“By outsourcing our IT infrastructure to digatus, we ensure that we can always operate at the cutting edge of technology. The professional and pragmatic cooperation with digatus helps us to focus specifically on our core business and thus always respond flexibly to market requirements.”
David Delagrange
Operation Manager
State Performance Center DAV Climbing Center Augsburg
Competent Advice at Your Side
Our Expert for Your Concerns
Ruhi Erkovan is the Head of Executive Support and a personal and trusted contact for executives and specialist departments of our customers in all technological matters. Highly flexible and efficient, he ensures tailored solutions that are optimally adapted to customer requirements. His claim: first-class service that specifically addresses technological challenges and offers long-term added value.
