Companies require specialized IT services, especially for important areas such as upper management and dedicated departments like legal departments or executive boards.
The VIP Service from digatus offers tailored support with individual contact persons and quick response times to ensure smooth business operations. Given the increasing demand, digatus continuously expands its offerings to comprehensively support companies of all sizes.
What Distinguishes the VIP Service?
The VIP Service provides highly specialized support for selected individuals or departments to solve urgent problems promptly and efficiently.
A dedicated contact person acts as a personal point of contact, equipped with comprehensive knowledge of the IT infrastructure and the specific requirements of the client. This expertise allows for precise problem identification and the development of individual solutions.
Our VIP Service users benefit from the following advantages:
- A personal contact is always available and knows your needs
- Through consultation, training, and implementation, your in-house IT resources are optimally and efficiently utilized
- Coordination, review, and security ensure the protection of your workflows and systems
- Practical training and user workshops increase the motivation and satisfaction of your employees and enable quick solutions
- When purchasing products, we focus on modern devices and optimal prices
- By outsourcing IT services, you achieve significant cost savings
In addition to processing standard requests, the VIP support also offers consultation and recommendations on advanced IT topics such as hardware procurement, backup strategies, and security issues. Furthermore, the service ensures smooth operations by providing technical support for events like video and online conferences, as well as during business trips and home office work.
In case a problem cannot be solved immediately, appropriate departments or experts are available to coordinate and implement the necessary measures. The VIP Service always acts as the central point of contact for the client to ensure efficient communication and problem-solving.
Excerpt from the “VIP Service” Service Catalog
Technical and Social Skill Set of VIP Support Staff
The employees of the VIP Service require a broad technical and social skill set to effectively handle all types of IT requests and ensure a smooth IT environment for VIP clients. They must possess in-depth expertise and be able to work with a variety of operating systems, software, and devices. Their tasks include solving authentication, email, and printer problems, assisting with data backups and recoveries, and conducting user training. These training sessions are tailored to the client’s needs and cover a wide range of topics, from smartphone applications to complex software and hardware installations.
In addition to independent problem-solving, the interpersonal element in dealing with clients is also crucial. The support person must be able to act confidently under pressure and be available to the client as both a technical advisor and a trusted contact.
“Now we have completed the migration [der Programme]. I would like to express my sincere thanks for the intensive support during the client migration. It was an exciting time with many open questions, but you managed to clarify and answer these questions – and more importantly, to transfer all computers to the new IT environment. There were very few ‘hiccups’ – which is excellent for an IT project. Many thanks on behalf of all colleagues for the top-notch work. It was a pleasure working with you.”
Satisfied VIP Service Customer
Ruhi Erkovan
As Head of Executive Support, he is a personal and trusted point of contact for executives and specialist departments of our customers in all technological matters. Highly flexible and efficient, he provides tailored solutions that are optimally adapted to customer requirements. His aim: first-class service that specifically solves technological challenges and offers long-term added value.
